Terms of Service

Last updated: February 2026

Please read these Terms of Service carefully before using Wall Journal. By creating an account or placing an order you agree to these terms.

1. The service

Wall Journal is a personal memory journal app that lets you record moments and order printed products featuring your content. We provide the technology platform; printing and delivery are handled by third-party fulfilment partners.

2. Your account

• You must be 13 years or older to use Wall Journal.
• You are responsible for keeping your password secure.
• One person per account. You may not share or transfer your account.
• We may suspend accounts that violate these terms.

3. Your content

You retain full ownership of your journal entries, photos, and artwork. By using the service you grant us a limited licence to store and process your content for the purpose of providing the service — including generating print files when you place an order.

You must not upload content that is illegal, infringes third-party rights, or is otherwise harmful.

4. Print orders

• Orders are processed once payment is confirmed.
• We aim to dispatch orders within 1 working day of payment confirmation.
• Delivery times are estimates only and are not guaranteed. Delivery times depend on our print fulfilment partners and postal services.
• Print quality is subject to the standards of our fulfilment partners (Peecho, Tradeprint, Wall Print Scotland). We make every effort to achieve the best quality but cannot guarantee results on specific substrates or in specific environments.
• All prices include UK standard delivery. International surcharges apply as shown at checkout.
• All prices are in GBP and include VAT where applicable.

5. Refunds and returns

• If your order arrives damaged or with a printing defect, contact us within 14 days of delivery and we will arrange a reprint or refund at no cost to you.
• Because print products are personalised, we do not accept returns or issue refunds for change of mind.
• Contact us at support@walljournal.app for all order issues.

6. Payments

Payments are processed securely by Stripe. We never store your card details. By placing an order you agree to Stripe's terms.

7. Intellectual property

The Wall Journal app, branding, and underlying technology are our property. You may not copy, modify, or reverse-engineer any part of the service.

8. Limitation of liability

To the maximum extent permitted by law, Wall Journal's liability for any claim arising from use of the service is limited to the amount you paid for the relevant order in the 12 months before the claim.

We are not liable for loss of data, indirect losses, or losses caused by third-party fulfilment partners.

9. Changes to these terms

We may update these terms from time to time. We will notify you of significant changes by email or in-app notice. Continued use of the service after changes constitutes acceptance.

10. Governing law

These terms are governed by the laws of Scotland, United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Contact

Questions about these terms: support@walljournal.app